Shipping Policy

This Shipping Policy governs the shipment of products offered on the website www.kovled.com, operated by Kovled, with its registered address at Calle Alberto Durán Tejera, 4, Cádiz, 11405, Spain, and contact details support@kovled.com and +34 600 250 193. By placing an order through our store, you agree to the terms set out below.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

In the event of stock shortages or issues during order preparation, customers will be notified via the email address provided during checkout.

2. Shipping Methods, Destinations and Delivery Times

We currently ship to the United States.

Available shipping method:

• Standard Shipping: Estimated delivery within 5–10 business days.

Delivery times are estimates and may vary due to circumstances beyond the control of Kovled, including carrier operations, customs procedures, weather conditions, or other unforeseen events.

3. Shipping Costs

Shipping is free of charge for all orders.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

If you have not received shipping information within 5 days, please contact us at support@kovled.com.

5. Deliveries and Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned due to an incorrect or incomplete address or because delivery could not be completed, reshipment may require payment of new shipping costs.

Shipping addresses cannot be modified once an order has been placed.

6. International Shipping and Customs

We offer international shipping to the United States.

Orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer and are not controlled by Kovled.

Customs clearance procedures may result in additional delivery time.

7. Delayed, Lost or Damaged Shipments

If you experience an unusual shipping delay, believe your package has been lost, or encounter any transportation-related issue, please contact us at support@kovled.com.

We will review the incident and assist you in resolving the issue with the shipping carrier when applicable.

8. Receipt and Inspection

We recommend inspecting the package upon delivery.

If you notice visible damage to the packaging, document the condition and contact us as soon as possible.

For issues relating to damaged or defective products after delivery, please refer to our Return Policy available at:

https://www.kovled.com/politica-de-devoluciones

9. Order Cancellation Before Shipment

Orders may be cancelled before they have been dispatched.

Once the order has been handed over to the carrier, cancellation is no longer possible, and any return must follow the procedure described in our Return Policy:

https://www.kovled.com/politica-de-devoluciones

10. Changes to This Policy

Kovled reserves the right to modify this Shipping Policy at any time. Any updates will become effective upon publication on www.kovled.com.

11. Contact

For any questions regarding shipping, please contact us:

Email: support@kovled.com

Phone: +34 600 250 193

Effective Date: 16/07/2026